Support
Customer Service
We are here to help. Reach out by WhatsApp, email, or phone — whichever works best for you.
Contact us directly
Pick the channel that suits you. WhatsApp is usually the fastest.
- WhatsApp / Phone
- 09069502882
- nugomartinc2026@gmail.com
What to include in your message
To help us resolve your issue quickly, please include:
- Your Nugomart username — so we can find your account.
- A clear description of the issue or question.
- A screenshot if the problem is visual or an error message.
- The page or feature you were using when the issue occurred.
Response time
We typically respond within 24 hours. Messages sent on weekends or public holidays may take a little longer.
Common questions
- Wallet funding pending? Approved funding requests usually reflect within a few hours. If it has been longer than 24 hours, message us on WhatsApp with your payment reference.
- Business subscription issue? Make sure you uploaded a clear receipt. If your subscription is active but your business is not showing, contact us with your business name.
- Password reset not arriving? Check your spam folder first. If nothing arrives within 15 minutes, contact us and we will reset it manually.
- Withdrawal questions? Withdrawals are reviewed manually. Please allow up to 48 hours for processing.